Booking Guidelines

  • Each resident may have one visit per week – maximum of 2 Visitors per visit
  • Visits can be pre-booked up to 14 days in advance.
  •  You can make changes to your online booking up to 2 hours prior to your booking time. If your visit is sooner than 2 hours, you will need to call the front desk to change/cancel your booking.
  • We may find it necessary to cancel your visit due to outbreak, inclement weather (including heat advisory) or other reasons. If we need to cancel your visit we will give you as much warning as possible.
  • If you need to cancel your visit, please provide us with as much notice as possible as there may be a wait list for your time slot.