Reducing Avoidable Emergency Department (ED) Transfer

• Performance: The ED transfer rate in our community nursing sites from 2025 was 3.61 transfers to the emergency department per 1,000 bed days. This was slightly higher than the 2024 rate.
• Goal: To achieve a 2% reduction in ED transfers.
• What We Are Doing:
  1. This year, each trip to the Emergency Department will be reviewed to understand reasons for transfer and how care can be better supported moving forward
  2. Learnings from these reviews will be used to make improvements, update care plans, and strengthen support across sites
  3. Clients, families, and caregivers will be supported with information on when to seek emergency care and how to manage health needs safely, including education on the benefits of vaccines
• Why This Matters: Trips to the Emergency Department can be stressful and disruptive for clients and families. By focusing on prevention and ensuring the right care is provided in the right place, we can support clients to remain safely at home, avoid unnecessary hospital visits, and improve overall comfort and continuity of care.

Expansion of Training Provided on EDI, Anti-Racism and Indigenous Cultural Safety

Our Equity, Diversity and Inclusion (EDI) Quality Improvement Plan focuses on creating a more welcoming, respectful, and culturally safe environment for everyone we serve and work with. This year, we will continue to build knowledge and awareness by supporting leaders to complete Indigenous Cultural Safety training and expanding EDI and anti-racism education to front-line staff through the first module of a new learning series. By making this education accessible and encouraging participation, we aim to strengthen understanding, reduce barriers, and support more inclusive, person-centered care experiences for clients, residents, families, and staff.

Reducing Falls

• Performance: The falls rate in our community nursing sites is 5.54 per 1,000 bed days. This was slightly higher than the 2024 rate.
• Goal: ATo achieve a 2% reduction in falls and falls-related injuries.
• What We Are Doing:
  1. This year, we will focus on ensuring all clients receive regular falls risk assessments, with additional reviews if their health needs change
  2. We will take time to better understand each fall so we can learn from it and put the right supports in place
  3. Clients and caregivers will be supported with information and practical tips to help reduce the risk of falls, shared at admission, during care conferences, and through client council meetings
  4. Our teams will come together regularly to review trends and continue improving how we support client safety
• Why This Matters: Falls can significantly impact client safety, independence, and quality of life. Reducing falls helps prevent injuries, avoid hospital transfers, and supports clients to remain safely in their home environment.